CX MATURITY ASSESSMENT & BUSINESS PLAN​

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CX excellence takes time.  We use a globally benchmarked framework to assess where you are and develop a robust plan for getting to the next level.

Learn more about our CX Maturity Assessment offering

4 STEPS TO CX TRANSFORMATION​

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An end to end solution for transforming to customer experience with active support your teams.

Learn more about our CX Transformation offering

JOURNEY TO INSIGHT TO GROWTH (JIG)

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“JIG” turns customer journey mapping into actionable insights and an operational growth plan for your organisation

Learn more about our JIG offering

STRUCTURING FOR CX SUCCESS​

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Designing your organisation to be customer centric. This covers organisational design, capabilities and creating a CX culture.

Learn more about our Structuring for CX Success offering

HIGHER EDUCATION SERVICES​

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Understand. Engage. Influence. Collaborate.

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Improve the impact of your recruitment activity by embedding the issues students care about the most into the heart of your decision-making process.

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Learn more about our Higher Education Services

CX FOR SUCCESS​

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A 1 day training program which covers the 7 steps to successfully driving customer experience, covering principles, key tools, and how to create a CX action plan.

Learn more about our famous CX for Success program

CX FOR C-SUITE​

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A 1 day program which brings together the critical pieces that are demanded of C-Suite in delivering better CX & business growth.  

Learn more about our famous CX for C-suite training

CLIENT EXPERIENCE (B2B FOCUS)​

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A program designed for understanding your client’s world: their needs, pressures and challenges - so you can provide valuable solutions they want to buy

Learn more about our Client Experience training