CX | MacMORGAN

Customer Experience

We help you transform from product push to customer pull with CX at the centre

Consulting

CX MATURITY ASSESSMENT & BUSINESS PLAN

CX excellence takes time.  We use a globally benchmarked framework to assess where you are and develop a robust plan for getting to the next level.

4 STEPS TO CX TRANSFORMATION

An end to end solution for transforming to customer experience with active support your teams.

JOURNEY TO INSIGHT TO GROWTH (JIG)

“JIG” turns customer journey mapping into actionable insights and an operational growth plan for your organisation

STRUCTURING FOR CX SUCCESS

Designing your organisation to be customer centric. This covers organisational design, capabilities and creating a CX culture.

HIGHER EDUCATION SERVICES

Understand. Engage. Influence. Collaborate.

Improve the impact of your recruitment activity by embedding the issues students care about the most into the heart of your decision-making process.

 
 
 
 
 

Capability

CX FOR SUCCESS

A 1 day training program which covers the 7 steps to successfully driving customer experience, covering principles, key tools, and how to create a CX action plan.

CX FOR C-SUITE

A 1 day program which brings together the critical pieces that are demanded of C-Suite in delivering better CX & business growth.  

CLIENT EXPERIENCE (B2B FOCUS)

A program designed for understanding your client’s world: their needs, pressures and challenges - so you can provide valuable solutions they want to buy

 
 
 

CONTACT

US

M: +61 408 769 029

E: rowena@macmorgan.co

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