Structuring for CX Success

Designing your organisation to be customer centric.  This covers organisational design, capabilities and creating a CX culture.

This is valuable as.....

  • Restructuring around the customer experience is key to enabling better integration (less siloes) and  team effectiveness

  • New structures succeed or fail in practice based on having the right supporting capabilities and culture

 

This is a structured and facilitated process, using our “Define, Decide, Do” methodology that empowers teams to contribute, collaborate and conclude on outcomes

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DELIVERABLES

  • Reorganisation Strategy (and how this supports your Strategic Deliverables)

  • Capability Assessment and upskilling plan

  • CX Culture Activation Plan

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BEST FOR

CEO, C-Suite teams, Head of HR, Head of CX, Head of Marketing, Head of Sales, Chief Customer Officers

 

This is recommended for senior cross functional teams (Commercial leads + HR) 

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TIMEFRAME

 Approximately 3-5 weeks

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TAKEAWAYS

A Strategic Document outlining the recommended organisational design, and the capabilities and culture activation plan to support it.

MacMORGAN have proudly led Structuring for CX Success Program for.....

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