
Structuring for CX Success
Designing your organisation to be customer centric. This covers organisational design, capabilities and creating a CX culture.
This is valuable as.....
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Restructuring around the customer experience is key to enabling better integration (less siloes) and team effectiveness
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New structures succeed or fail in practice based on having the right supporting capabilities and culture
This is a structured and facilitated process, using our “Define, Decide, Do” methodology that empowers teams to contribute, collaborate and conclude on outcomes

DELIVERABLES
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Reorganisation Strategy (and how this supports your Strategic Deliverables)
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Capability Assessment and upskilling plan
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CX Culture Activation Plan

BEST FOR
CEO, C-Suite teams, Head of HR, Head of CX, Head of Marketing, Head of Sales, Chief Customer Officers
This is recommended for senior cross functional teams (Commercial leads + HR)

TIMEFRAME
Approximately 3-5 weeks

TAKEAWAYS
A Strategic Document outlining the recommended organisational design, and the capabilities and culture activation plan to support it.
MacMORGAN have proudly led Structuring for CX Success Program for.....





