Structuring for CX Success
Designing your organisation to be customer centric. This covers organisational design, capabilities and creating a CX culture.
This is valuable as.....
Restructuring around the customer experience is key to enabling better integration (less siloes) and team effectiveness
New structures succeed or fail in practice based on having the right supporting capabilities and culture
This is a structured and facilitated process, using our “Define, Decide, Do” methodology that empowers teams to contribute, collaborate and conclude on outcomes
Reorganisation Strategy (and how this supports your Strategic Deliverables)
Capability Assessment and upskilling plan
CX Culture Activation Plan
CEO, C-Suite teams, Head of HR, Head of CX, Head of Marketing, Head of Sales, Chief Customer Officers
This is recommended for senior cross functional teams (Commercial leads + HR)
Approximately 3-5 weeks
A Strategic Document outlining the recommended organisational design, and the capabilities and culture activation plan to support it.