CX for C-Suite

A 1 day program which brings together the critical pieces that are demanded of C-Suite today in delivering CX led growth.  

This is valuable as.....

  • Many companies are designed to be “product push” first, rather than customer first.  This teaches how to start with customer experience

  • It provides a holistic 4 step framework on how to drive CX into an organisation. This includes;

    • how to integrate new CX outputs via metrics alongside the P&L, 

    • how to define the tasks which deliver the metrics, 

    • how to define the capabilities required (across technology, people, process)

    • how to drive change through structure and culture 

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DELIVERABLES

  • Strategic clarity on how to drive CX transformation through 4 critical elements

  • Case studies, tools and examples that provide insight on where CX succeeds and fails (and why)

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BEST FOR

Senior / CSuite level in all functions. Any leader with P&L responsibility

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TIMEFRAME

1 Day training program

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TAKEAWAYS

  • CX for C-Suite materials and references

  • 12 weeks of videos with additional insights to embed the learning

MacMORGAN have proudly delivered CX for C-suite training to various companies such as.....

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