CX for C-Suite
A 1 day program which brings together the critical pieces that are demanded of C-Suite today in delivering CX led growth.
This is valuable as.....
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Many companies are designed to be “product push” first, rather than customer first. This teaches how to start with customer experience
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It provides a holistic 4 step framework on how to drive CX into an organisation. This includes;
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how to integrate new CX outputs via metrics alongside the P&L,
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how to define the tasks which deliver the metrics,
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how to define the capabilities required (across technology, people, process)
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how to drive change through structure and culture
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DELIVERABLES
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Strategic clarity on how to drive CX transformation through 4 critical elements
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Case studies, tools and examples that provide insight on where CX succeeds and fails (and why)
BEST FOR
Senior / CSuite level in all functions. Any leader with P&L responsibility
TIMEFRAME
1 Day training program
TAKEAWAYS
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CX for C-Suite materials and references
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12 weeks of videos with additional insights to embed the learning
MacMORGAN have proudly delivered CX for C-suite training to various companies such as.....
