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A program designed for understanding your client’s world: their needs, pressures and challenges - so you can provide valuable solutions they want to buy.
This is valuable as.....
Your clients are under more pressure, with more options
Understanding their needs better, means you can provide holistic solutions that adds more value to them and drives greater revenue for you
The Client Journey - their pain points
Strat Map - Shift from current to future attitude and Behaviour
Your Solution - that addresses their needs and broadens your products, services and value
All client facing employees
Sales Teams, Agency Teams
Designed for B2B companies across all industries
1 Day training with 12 weeks of online embedding
Client Experience materials and resources
12 weeks of EDM’s which focus on a specific tool / topic, with additional insights
MacMORGAN have proudly delivered Client Experience training to various companies such as.....
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