Client Experience

A program designed for understanding your client’s world:  their needs, pressures and challenges - so you can provide valuable solutions they want to buy.

This is valuable as.....

  • Your clients are under more pressure, with more options

  • Understanding their needs better, means you can provide holistic solutions that adds more value to them and drives greater revenue for you

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DELIVERABLES

  • The Client Journey - their pain points

  • Strat Map - Shift from current to future attitude and Behaviour

  • Your Solution - that addresses their needs and broadens your products, services and value

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BEST FOR

All client facing employees

Sales Teams, Agency Teams

Designed for B2B companies across all industries

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TIMEFRAME

1 Day training with 12 weeks of online embedding

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TAKEAWAYS

  • Client Experience materials and resources

  • 12 weeks of EDM’s which focus on a specific tool / topic, with additional insights 

MacMORGAN have proudly delivered Client Experience training to various companies such as.....

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