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Client Experience
A program designed for understanding your client’s world: their needs, pressures and challenges - so you can provide valuable solutions they want to buy.
This is valuable as.....
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Your clients are under more pressure, with more options
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Understanding their needs better, means you can provide holistic solutions that adds more value to them and drives greater revenue for you
DELIVERABLES
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The Client Journey - their pain points
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Strat Map - Shift from current to future attitude and Behaviour
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Your Solution - that addresses their needs and broadens your products, services and value
BEST FOR
All client facing employees
Sales Teams, Agency Teams
Designed for B2B companies across all industries
TIMEFRAME
1 Day training with 12 weeks of online embedding
TAKEAWAYS
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Client Experience materials and resources
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12 weeks of EDM’s which focus on a specific tool / topic, with additional insights
MacMORGAN have proudly delivered Client Experience training to various companies such as.....
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