CX For Success
A 1 day training program which covers the 7 steps to successfully driving customer experience, covering principles, key tools, and how to create a CX action plan.
This is valuable as.....
Many companies are designed to be “product push” first, rather than customer first. This teaches how to start with customer experience, and work back to your product.
It teaches the principles & tools to get your broader organisation collaborating around the customer
Detailed knowledge of the fundamentals around customer experience, why this matters and how to get started.
Cross functional teams
1 Day training program
CX for Success Training Materials, A5 laminated reference guide,
12 weeks of reminder EDM’s with additional tips and tricks - for embedding the learning