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CX For Success

A 1 day training program which covers the 7 steps to successfully driving customer experience, covering principles, key tools, and how to create a CX action plan.

This is valuable as.....

  • Many companies are designed to be “product push” first, rather than customer first.  This teaches how to start with customer experience, and work back to your product.

  • It teaches the principles & tools to get your broader organisation collaborating around the customer

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DELIVERABLES

Detailed knowledge of the fundamentals around customer experience, why this matters and how to get started.

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BEST FOR

  • CX teams

  • Marketing teams

  • Sales teams

  • Cross functional teams 

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TIMEFRAME

1 Day training program

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TAKEAWAYS

  • CX for Success Training Materials, A5 laminated reference guide, 

  • 12 weeks of reminder EDM’s with additional tips and tricks - for embedding the learning

MacMORGAN have proudly delivered CX Success to teams from various companies such as.....

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