CX Maturity Assessment & Business Plan

Achieving CX excellence takes time.  We use a globally benchmarked framework to assess where you are at, and how to take your organisation to the next level.

This is valuable as.....

  • CX is a journey - and knowing where you are is valuable in moving forward

  • Some organisations may be “advanced” in some areas and “starting out” in others. 

  • Pinpointing where to focus is critical.

  • Equally relevant to organisations starting out or who may have halted.

 

This is a structured and facilitated process, using an external CX maturity benchmarking tool and our “Define, Decide, Do” methodology that empowers teams to contribute, collaborate and conclude on outcomes.

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DELIVERABLES

  • CX Maturity Assessment

  • CX Organisational Priorities 

  • CX Maturity Action Plan

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BEST FOR

  • CEO

  • Head of Marketing

  • Head of Customer 

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TIMEFRAME

Approximately 4-6 weeks

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TAKEAWAYS

  • Maturity Assessment - report with insights from reviewing your operation, and where you sit against the 5 maturity axes

  • CX Organisational Priorities and Plan - a detailed strategic document showing sequencing, priorities to  action next and specific objectives, goals, strategies, measures and enablers

MacMORGAN have proudly led CX Maturity Assessment and Business Plan for.....

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