CX Maturity Assessment & Business Plan
Achieving CX excellence takes time. We use a globally benchmarked framework to assess where you are at, and how to take your organisation to the next level.
This is valuable as.....
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CX is a journey - and knowing where you are is valuable in moving forward
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Some organisations may be “advanced” in some areas and “starting out” in others.
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Pinpointing where to focus is critical.
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Equally relevant to organisations starting out or who may have halted.
This is a structured and facilitated process, using an external CX maturity benchmarking tool and our “Define, Decide, Do” methodology that empowers teams to contribute, collaborate and conclude on outcomes.
DELIVERABLES
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CX Maturity Assessment
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CX Organisational Priorities
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CX Maturity Action Plan
BEST FOR
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CEO
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Head of Marketing
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Head of Customer
TIMEFRAME
Approximately 4-6 weeks
TAKEAWAYS
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Maturity Assessment - report with insights from reviewing your operation, and where you sit against the 5 maturity axes
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CX Organisational Priorities and Plan - a detailed strategic document showing sequencing, priorities to action next and specific objectives, goals, strategies, measures and enablers
MacMORGAN have proudly led CX Maturity Assessment and Business Plan for.....
