4 Steps to CX Transformation
A program that provides an end to end solution for transforming to customer experience, and active support in how to implement this with your teams
This is valuable as.....
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CX is not a project, it’s an operating model and way of working. It spans across your vision, priorities, workflow, capabilities, processes and culture
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We break down what is complex into 4 distinct stages that build progressively
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We work with your teams on HOW to shift from current state to future state
This is a facilitated process, where we bring our operational experience and coaching skills to help your teams move to CX.
DELIVERABLES
A diagnosis and plan for each of the 4 stages, and hands on coaching for helping your organisation actually make the shift outlined in the plan
BEST FOR
We require executive sponsorship, but work is done across the organisation and all level of teams
TIMEFRAME
Specifically scoped
TAKEAWAYS
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A detailed assessment of your business against the 4 steps, and scale of transformation required
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A specific plan for each of the 4 steps on what to action next, how, and who is responsible
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Hands on coaching and capability plan - working with your teams to help them do it
MacMORGAN have proudly led CX Transformation for.....
