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    So Sorry (#not sorry)
    rowenamillward
    • Sep 24, 2019
    • 4 min

    So Sorry (#not sorry)

    I have 2 beautiful daughters - Charley aged 13, and Roxy aged 10. On any given day, they will love each other, and then just as quickly...
    1 comment
    Is your CX "Crap On Purpose?"
    rowenamillward
    • Sep 6, 2019
    • 4 min

    Is your CX "Crap On Purpose?"

    There are some brands that are positioned as "value brands". These brands serve an important purpose, where the consumer is looking for...
    0 comments
    My customer experience experiment....
    Rowena Millward
    • Aug 1, 2019
    • 3 min

    My customer experience experiment....

    All of us are busy, and interact literally with hundreds of brands everyday - whether we consciously recognise it or not. As a marketer,...
    0 comments

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