Inside-out Culture Transformation
A customer obsessed culture, with integrated organisational design that influences every customer touchpoint
Developing culture from the Inside-Out, Customer Success from the Outside-In
Outside-in CX Transformation
A customer centric approach with a single view of the customer & delivery that exceeds expectation
A critical part of transitioning to a CX Next Practice business
Culture & Change: From the Inside-Out
The catalyst for higher performance
Culture is a hot topic - with global recognition of the key role that an organisations culture plays in fueling business performance - or undermining it!
Culture, in many organization has been left to the human resources team to lead and manage. The message all leaders of teams need to hear now is that you own your team’s culture. And it’s a powerful catalyst for change and performance – once you know how to harness it.
De-mystifying how to personally lead cultural change, and increase your teams engagement and performance is the focus of this program.
Understand how you can leverage culture as a catalyst for higher performance
Culture Program Curriculum
A practical program on how to lead through culture to fuel business performance
1 day course
Bespoke training days available now.
Culture belongs to everyone.
Empower every person to understand & lead culture, and increase business performance with this course.
1 Day Training Overview:
What is Culture and the relationship to your organization’s values
Culture as your Brand: from the Inside-Out
Culture exists. By Design or by Default
Harnessing Culture to drive performance: how every leader can do this
Driving change: Storytelling, Role Modelling and Accountability
Recognising Your Leadership Moments of Truth: creating advocates, not cynics
Developing your personal culture roadmap
You will have a Personal Culture Impact Plan
To implement the next day
Your “DNA” or Culture
Boards are more focused on culture in their organisations than ever before. Learn how you can harness culture now
Capturing data on key cultural indicators
Communicating ethical position of board
Ensuring culture is a regular board topic
Ensuring directors hear feedback
Ensuring directors support action of cultural insights
Source: Australian Institute of Company Directors 2017
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